Borrowing, Renewing and Returning
Overdue Notification and Courtesy Email Service
Requests and Holds
Fees and Charges
Accessing Your Account Online
Contact Us
Borrowing, Renewing and Returning
Loan Periods
The regular loan period for materials is three (3) weeks, with the following exceptions:
DVD's and videos - One (1) week
High demand materials - Two (2) weeks
Renewals
All Items may be renewed two (2) times except for:
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Barring the exceptions noted above, library materials may be renewed up to two (2) times. Note that the renewal is effective from the date of renewal (not from the previous due date). Materials can be renewed in person, by phone or online. Material being renewed must be renewed before closing time on the due date. You will need your library card account number and PIN number to access your account.
Returning Material
All material may be returned to Aurora Public Library 24/7 through our outside drop box (parking lot entrance) or inside at the Circulation desk during operating hours.
Borrowing Privileges
Members (or the parent/legal guardian if the cardholder is under 18 years of age) are responsible for all material borrowed on their card. Membership cards are not transferable for use by another person.
Membership privileges will be suspended when members have fines and/or overdue materials in excess of $20 (adults) or $10 (children). Privileges will be reinstated when the charges are paid.
To borrow a DVD or video, members must be 14 years of age or older.
Overdue Notification and Courtesy Email Service
The Library offers a courtesy email notification service. You will receive an email reminder for items due two (2) days in advance of their due date. You may register for this service in person or online. See Troubleshooting Tips if you are not receiving your reminder emails.
Members will be notified either by mail or email when material is ten (10) days overdue and three (3) more times thereafter. When material is six (6) weeks overdue, members will be billed by mail for material not returned.
Delinquent accounts may be forwarded to a collection agency. An additional $15 service charge is levied for each overdue account referred to the collection agency.
Requests and Holds
Requests
If you would like an item set aside for you or if an item you would like is already checked out to another member, you may request the material in person, by phone or online.
When the material arrives, we will notify you by phone or email (per your notification preference). You will need to pick up your hold before the expiration date indicated in the notification message.
Cancelling a Requested Item
If you no longer need an item you have requested, you may cancel your request in person, by phone or online at any time. Cancelling unwanted requests is especially appreciated on high demand items with long wait lists.
Suspending a Request
If you are going away and do not want your requests to become available for pick up, you can suspend your requests until a specified date. While your requests are suspended, you will not lose your place in the queue.
Holds
When your request arrives at the Library, a hold slip will be printed and your item(s) will be placed on the Hold Shelf on the first floor near the stairs. You may pick up your hold until the expiration date specified in your notification message.
Holds are filed by the first four (4) letters of your last name, then by the last four (4) digits of your library card account number. Interlibrary loans are kept at the Circulation and Customer Service Desk. Items must be checked out before you leave the Library.
Fees and Charges
Please note that we are able to accept cash or cheque only at this time.
Overdue Fines
| Children (up to 13 years) | 5¢ per item per day |
| Adults (14 years and over) | 25¢ per item per day |
The maximum fine per item is $3 for all categories.
Damaged or Lost Items
The charge for lost or damaged material is based on the full replacement cost plus a $5 non-refundable processing fee. Replacement copies or donations in lieu of payment are not accepted.
The replacement fee is refundable if an item is found within three months of payment and the payment receipt accompanies the material. Refunds over $20 will be issued by cheque within 30 days of refund request.
Other Fees
Delinquent accounts may be forwarded to a collection agency. An additional $15 service charge is levied for each overdue account referred to the collection agency.
An administrative fee of $40 will be charged for NSF returned cheques.
The replacement fee for a lost card is $3.
Copier fee is 15¢ per page (letter size) or 30¢ for oversized paper.
Printing fee is 15¢ for black and white ink or 50¢ for colour.
Microfiche printing is 15¢.
Accessing Your Account Online
To access your account information online, you will need your library card and PIN number. Your PIN number default is the last four digits of your telephone number. Do not put in any spaces when you key in your account number. If you cannot access your account, your card may be expired. Please contact us if you require login assistance.
Contact Us
If you have any questions or problems with your account, please contact Customer and Circulation Services. If you are trying to reach us when the library is closed, please email us or leave a voice mail message.
| circulation@library.aurora.on.ca | |
| Telephone | 905-727-9493 ext 211 |
